Last updated: 2026-10-12
CandorVoice is a cloud-based software service delivered entirely online, and it is sold as a paid subscription, currently billed monthly in advance and renewing automatically until cancelled. A subscription charge pays for access to the online Service for the applicable billing period. No physical goods are shipped, and the charge does not buy consulting, implementation or other professional services.
Because access is made available for the whole billing period, refund requests are reviewed individually rather than under an automatic rule. We look at what was charged, how much of the period was used, what went wrong, and applicable law. Where we agree that a refund is appropriate, we may refund the unused part of a billing period or offer an equivalent credit.
This means we do not promise automatic or guaranteed refunds, and we do not advertise a fixed refund window.
Contact us as soon as you notice a problem, and preferably during the billing period the charge relates to: [email protected]. Please include the workspace, the charge date and the amount so we can find the payment quickly. Telling us first also means we can often fix the cause — for example by correcting a plan or a failed renewal — without a refund being needed.
Payments for CandorVoice subscriptions may be processed by a third-party Merchant of Record (MoR). Where that is the case, the MoR or billing provider may handle payment processing, applicable taxes, invoices and refund administration, and the name on your card statement or invoice may be the billing provider rather than CandorVoice. We will tell you where a refund has to be issued through that provider.
Nothing in this policy is intended to limit any mandatory right you may have as a consumer under the law that applies to you, and nothing here is legal advice.
See also the Terms of Service (including the refunds and billing disputes section) and the Cancellation Policy.